The brokerage where claims, portfolio and service run while you advise.
Service work hangs on every policy: claims, changes, portfolio, annual reviews, documentation. MODUS turns it into an operated workflow that works with your broker management system and frees advisor time for advice.
Where time is lost today
Claims arrive by phone, email and form and must be captured, checked and submitted to the insurer.
Address, bank and policy changes are transferred by hand into the system and the insurer portal.
Annual reviews need preparation from portfolio, gaps and triggers that nobody compiles.
Advisory documentation is mandatory and costs time after every conversation.
Workflows we start with
This is the target split the diagnostic verifies and the sprint builds. Every workflow starts in approval mode; the second column shows what stays with your team.
Claims intake and forwarding
Target: the systemCaptures the claim, checks cover and documents, prepares the submission to the insurer, keeps the client informed.
Stays with youApproval of the submission, support in contested claims.
Policy changes and service
Target: the systemCaptures change requests, prepares execution in the system and with the insurer, confirms to the client.
Stays with youApproval of cover changes, advice where needed.
Portfolio maintenance
Target: the systemReconciles portfolio data, detects gaps, expiring policies and missing documents, builds task lists.
Stays with youThe decision on outreach and offers.
Preparing the annual review
Target: the systemCompiles portfolio, changes and triggers per client, drafts agenda and invitation.
Stays with youThe conversation, the recommendation, the sale.
Advisory documentation
Target: the systemPrepares documentation from meeting notes and case data, checks for completeness.
Stays with youReview, additions and approval by the advisor.
We work inside your systems
No new platform, no migration. The workflow is built around the tools you already use, for example:
- Broker management systems (AMS, Smart InsurTech, OASIS)
- BiPRO standards and GDV data
- Insurer portals and broker pools
- Comparison tools
- Email, phone and client portal
- Document management
What is not delegated
Advice, recommendation and responsibility for documentation under § 61 VVG stay with the broker licensed under § 34d GewO. The GDPR and the insurers' requirements determine which data may go where. The system captures, prepares and follows up.
Other industries
- Tax advisorsDocument intake, completeness, deadlines and client communication as an operated workflow around your DATEV environment.
- Law firmsClient intake, file creation, deadlines, status requests and brief preparation with beA and practice software.
- Mortgage brokersDocuments per lender, completeness, lender queries, status updates and refinancing as an operated workflow.
- Financial advisorsOnboarding, suitability and documentation, service cases, reporting and annual reviews as an operated workflow.
The first step
An operational diagnostic for one workflow: economics, participants, systems, constraints. Afterwards you know whether and how the transformation pays off.
Or by email: hallo@nicolaischmid.com